| Seller | BEECHBAND LTD |
| Company number | 15910106 (registered in England and Wales) |
| Person responsible | Carl Beech |
| Address | 4 Arlington Court, Whittle Way, Stevenage, Herts, England, SG1 2FS |
| Phone | +44 |
| support@beechband.com | |
| Website | https://www.beechband.com |
| Selling price | Shown on each product page. All prices include consumption tax. |
| Additional fees | Shipping: calculated at checkout based on your location and the shipping method selected. Duties and import tax: All orders are shipped Delivered Duty Paid. Duties and import taxes are included at checkout, so there is nothing more to pay on arrival. |
| Payment methods | Visa, Mastercard, American Express, JCB, Apple Pay, Google Pay, PayPal |
| Payment timing | Payment is taken when your order is confirmed. |
| Delivery timing | Orders ship from the UK within 2 weeks via FedEx. Further delivery details are shared in your order confirmation email. |
| Returns: BeechBand BB-100D and BB-100E | 100-day money-back guarantee. BeechBand works best when worn for 8 hours a day over at least 12 weeks. If you have followed our recommended usage and feel your BeechBand has not helped you, you can return it within 100 days of purchase for a refund. |
| Returns: accessories (straps, merchandise) | Return within 14 days for a full refund. Items must be unused and in their original, resaleable condition. |
| Faulty products | All BeechBand products come with a 6-month warranty covering defects in materials and workmanship under normal use. If a product is faulty within this period, you are entitled to a replacement or a full refund. The warranty does not cover damage caused by accident, misuse (including exposure to liquids, as BeechBand is not waterproof) or modification. |
| Return shipping | Customers pay return shipping for non-faulty items. Please use a reliable, trackable service. |
| How to return | Email support@beechband.com to arrange your return. |
| Refunds | Refunds are made to the original payment method within [X] business days of receiving and checking your return. |