Please use our Returns Portal for BeechBand models BB-100D & BB-100E. If you're returning other items (straps, merchandise), please email support@beechband.com.
Step 1: When to email instead of using the portal
Contact support@beechband.com to return other items, or to change an address/fix an order - the portal can't amend the original order's shipping details (see Reason 4).
Step 2: Choose your return reason
- Not working or defective - an electrical or manufacturing fault. Covered by our 6-month warranty for defects in materials and workmanship under normal use. Excludes damage from accidents, modification, or water/liquids (the BeechBand isn't waterproof). In the portal, choose "Replace my faulty BeechBand" for a like-for-like replacement.
- Didn't see the expected benefits - for those who've tried it but feel it isn't right. The BeechBand trial period is 100 days. We encourage using the full period, as consistent use over several weeks gives your body time to adjust (see our support page for tips). If it's still not right, you can return within your trial window.
- Doesn't fit - a comfort or sizing issue. Try an alternative strap first; many customers find it solves the fit and makes the device comfortable (UK customers can browse options on our website). If a new strap doesn't help, you can still return it.
- Order error - received the wrong item? Proceed through the portal. 🚨 Need to change the shipping address? Do not use the portal - it can't update addresses. Email support@beechband.com immediately and we'll sort it out.
Step 3: Final checklist
- Timeframe: within 6 months for a defect, or within your trial period.
- Condition: items returned as received, unless faulty.
- Postage: customers cover return shipping for non-faulty items - please use a reliable, trackable service. For faulty items, UK customers are provided with returns labels so these must also be returned.
Step 4: Proceed
Clicking below confirms you've read and understood these conditions.