BeechBand Return and Warranty Policy

Warranty for Faulty Products (All Models & Accessories)

All BeechBand products come with a 6-month warranty covering defects in material and workmanship under normal use from the date of purchase.

This warranty does not cover: Damages resulting from accident, misuse (including exposure to liquids, as the BeechBand is not splash-resistant or waterproof), or modification.

If a product is found to be faulty within this 6-month period, you are entitled to a replacement or a full refund.

Return Window by Product

The timeframe for returning a product if you no longer want it or did not find the expected benefits varies by product:

 

BeechBand BB-100D Device

Return window 100 days

Full, "quibble-free" refund, provided the device is in like-new condition.

BeechBand BB-100C Device

Return window 45 days

Full, "quibble-free" refund, provided the device is in like-new condition.

Accessories (Merchandise, Straps, etc.)

Return window 14 days

Full refund, provided the item is unused and in its original, resaleable condition.

Older BeechBand Models

Please contact support@beechband.com for details.

 

We encourage all customers to visit our website, www.beechband.com, and watch the helpful videos that demonstrate how to make the most of your device and unlock its full potential before initiating a return.

How to Start a Return

Your method for starting a return depends on the product you purchased:

1. For BeechBand BB-100C and BB-100D Returns

Use our dedicated returns portal to request a refund or replacement for these devices. This provides the fastest service.

 

Visit the BeechBand Returns Portal Quick Guide, before proceeding with your return.

 

Return Postage: Customers cover the cost of return shipping. Please use a reliable, trackable service to ensure it reaches us safely and quickly.

 

UK Exception: We offer free returns postage for UK customers returning items within the first 14 days. This free postage acts as the equivalent value of the original outbound postage that cannot be refunded by our system, ensuring you are not out of pocket.

2. For All Other Returns

For merchandise, straps, older BeechBand models, or any other products, please contact our support team directly to arrange your return.

 

Email BeechBand Support: support@beechband.com