Warranty for Faulty Products (All Models & Accessories)
All BeechBand products come with a 6-month warranty covering defects in material and workmanship under normal use from the date of purchase.
This warranty does not cover: Damages resulting from accident, misuse (including exposure to liquids, as the BeechBand is not splash-resistant or waterproof), or modification.
If a product is found to be faulty within this 6-month period, you are entitled to a replacement or a full refund.
Return Window by Product
The timeframe for returning a product if you no longer want it or did not find the expected benefits varies by product:
BeechBand BB-100D & BB-100E
We want everyone to give their BeechBand a proper opportunity to work. Based on our customers' experience, the BeechBand is most effective when worn for 8 hours a day over a period of at least 12 weeks.
We also recognise that the BeechBand won’t work for everyone. That’s why we offer a 100-day money-back guarantee. If you’ve followed our recommended usage guidelines and feel your BeechBand hasn’t helped you, we’ll refund your purchase.
This guarantee is in addition to, and does not affect, your statutory rights.
Accessories (Merchandise, Straps, etc.)
Return window 14 days
Full refund, provided the item is unused and in its original, resaleable condition.
Older BeechBand Models
Please contact support@beechband.com for details.
We encourage all customers to visit our website, www.beechband.com, and watch the helpful videos that demonstrate how to make the most of your device and unlock its full potential before initiating a return.
How to Start a Return
Your method for starting a return depends on the product you purchased:
1. For BeechBand returns within 6-month warranty
Visit the BeechBand Returns Portal Quick Guide, before proceeding with your return.
Return Postage: Customers cover the cost of return shipping. Please use a reliable, trackable service to ensure it reaches us safely and quickly.
2. For All Other Returns
For merchandise, straps, older BeechBand models, or any other products, please contact our support team directly to arrange your return.
Email BeechBand Support: support@beechband.com